Scott Allison
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Scott Allisonによる最近のアクティビティへの投票-
As Heather said, you can do this via SLAs, which would then display timers on each ticket. And through Automations you can get notified. However, Automations only run once an hour, so it won't help...
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Mobyfox Customer support Thanks for the question! The first thing to check, is take a look at the top of this article which highlights which plan types includes SLAs. If you need more help feel fre...
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I'm one of the Product team here at Zendesk and I really appreciate your feedback on this important topic. I have some good news to share which is that we do plan to support reply time SLAs for Mes...
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Neill Shurville Thank you for your feedback! We do in fact have a plan to support reply time SLAs for Messaging conversations, and this is currently scheduled for Q1 of 2023.
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Hey Everyone, I'm one of the Product Managers here at Zendesk. Thank you all for sharing your feedback and your thoughts on this area. So far we don't have anything planned to address this in the r...
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Matt Natali Thanks for asking the question! Yes, please do open a new thread here. Thank you.
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@kate I'm one of the Product team here at Zendesk and I wanted to respond specifically to the issue you mention about delays creating/updating macros.I've also taken the opportunity to test it myse...
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Daniella Jones Thank you for bringing this up! I replied yesterday but I just wanted to highlight it in case you missed that. It's pinned at the top of page 1.
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@... Can you explain more about why you want to limit CSAT in this way?
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Beverly Dawson I'm one of the Product Managers here at Zendesk. Thanks so much for your feedback, it's truly valuable to us. There shouldn't be any impact at all to the time it takes for things to ...