Scott Allison
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Scott Allisonによる最近のアクティビティへの投票-
Hey everyone. I wanted to share an update with you all. After analyzing patterns on different accounts, we have seen that accounts that have two optional email authentication protocols enabled are ...
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I'm one of the Product Managers here at Zendesk working on our core capabilities, including Macros. Thanks for the feedback, we really appreciate it! This particular change is something we're plann...
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Sydney Neubauer We plan a shorter name for the SLA column but I'll flag the general need up to the team who own Views.
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Lolu I'm the Product Manager here at Zendesk responsible for our SLA capabilities. We recently kicked off an ambitious project to enhance our feature set in this area and I'm pleased to say that we...
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@Paul . Please take a look at this article which explains about targets and how they're displayed along with business hours: https://support.zendesk.com/hc/en-us/articles/4408883657114-Why-do-I-see...
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Lengow Not yet, but this is something we're actively working on! Expect to release it in Q1 next year.
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Yue Yue It's likely because that user's profile is set to Chinese. For more info on how that is set, take a look at this article: https://support.zendesk.com/hc/en-us/articles/4408893879322-How-doe...
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正式なコメント We have now rolled out a fix for this. If you have Zendesk open already in your browser you'll need to refresh to see the fixed ordering restored. Thank you.
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Great question Rafael Santos! I'll update the announcement with this too, but dynamic content also works with categories. You would name the macro like this example, with two separate pieces of dyn...
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Anthony Stenhouse Thank you for that feedback! I'm the Product Manager for SLAs and we're right now on a big investment into this feature set with a number of enhancements. Real time alerting for S...