Tetiana Gron

1. コミュニティ
2. Feedback - Community Forums (Gather)
3. automatically badges be awarded once the user has reached a certain level

Hi Elana Rao, Badges automation is not currently on our roadmap. You can view community activity in Explore (read Analyzing community activity with Explore). You can also build a custom awarding au...

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• Tetiana Gron
• 作成日時 2022年08月03日 13:14
• 0 件の投票

1. Support
2. ...
3. Agent guide for Support
4. About Knowledge in the context panel and the Knowledge Capture app

Hi Shayan Moussawi, Thank you for your idea about copying the link! You are right rapid resolver is not available for Knowledge. 

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• Tetiana Gron
• 作成日時 2022年07月05日 14:16
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Translated Labels for Translated Articles

Hi Chad Pryor, You can add labels in different languages to an article. They will be shared across all translations.  

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• Tetiana Gron
• 作成日時 2022年06月29日 09:32
• 0 件の投票

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Hi everyone, Some of you mentioned that custom pages you created didn't exist. Custom pages is an Enterprise feature. If you have Guide Professional you can still create and preview custom pages. I...

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• Tetiana Gron
• 作成日時 2022年06月14日 11:58
• 0 件の投票

1. Support
2. ...
3. Agent guide for Support
4. Flagging articles in Knowledge

Hi Jan-Willem Rossée, Thanks for bringing our attention to this. There was ambiguity in the article. We have updated it to indicate that the owner (not the author) is assigned to the ticket. 

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• Tetiana Gron
• 作成日時 2022年05月05日 15:25
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

Hi Tony Maninha! Thank you for your feedback. I can assure you that we take into account KCS practices when we do features planning.  There is an article request feature on our roadmap which suppor...

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• Tetiana Gron
• 作成日時 2022年05月05日 11:29
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Knowledge Capture App: Heading links do not work

Hi Paige Palmer, This functionality is already implemented. If you still experience issues, please create a ticket with Zendesk and we will look at your particular case.   

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• Tetiana Gron
• 作成日時 2022年04月07日 14:41
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Hi everyone, I have an update on this long hanging feature. We are planning to pick up work during the next 9 months. We'll be sure to share an update once we have more information to share.Thanks ...

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• Tetiana Gron
• 作成日時 2022年03月28日 14:16
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing External Content in Knowledge

Hi Korak Purkayastha, Yes, it is expected. Linking events are not reflected in the ticket audits. We are planning to reevaluate this at the later point. 

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• Tetiana Gron
• 作成日時 2022年03月23日 12:34
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing Contact Details updates in Help center

Hi James, Thank you for bringing our attention to this. Could you please create a ticket for Zendesk?

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• Tetiana Gron
• 作成日時 2022年03月14日 13:33
• 0 件の投票