
Toby Sterrett
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Toby Sterrettさんの最近のアクティビティ-
Toby Sterrettさんがコメントを作成しました:
Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...
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Toby Sterrettさんがコメントを作成しました:
Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...
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Toby Sterrettさんがコメントを作成しました:
Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...
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Toby Sterrettさんがコメントを作成しました:
Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity...
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Toby Sterrettさんがコメントを作成しました:
Hi all, we are actually starting to roll this out today. We are aiming to have it available in all accounts by early next week.
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Toby Sterrettさんがコメントを作成しました:
The one way we've thought about how this could work would be if all the users who would be potential recipients authenticated their individual Teams account with the Zendesk app, which would enable...
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Toby Sterrettさんがコメントを作成しました:
Hey Wesley, thanks for the detailed feedback! We've definitely thought about ways to enable "nudging" for side conversations. Currently, automations only work with tickets, and they don't have a wa...
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Toby Sterrettさんがコメントを作成しました:
Ok, thanks for the added detail, Roy Landman! That's an interesting scenario, as it means we'd essentially have to: Provide a way to initiate converting a ticket into a side conversation Let agent...
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Toby Sterrettさんがコメントを作成しました:
Hi Ryan Boyer and Aaran Chilinski - Customer Success Developer – we're currently in the home stretch. We're looking to start rolling out the access to opt into the context panel move to everyone st...
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Toby Sterrettさんがコメントを作成しました:
Hi Dan, I wanted to check to see if this is still happening for you. If so please let me know and I'll open a ticket so we can investigate further.