Toby Sterrett
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Toby Sterrettによる最近のアクティビティ-
正式なコメント Hey all, thanks for the feedback here. I agree that the signature support in side conversations needs to be improved to handle the Markdown formatting. At this time the way the signatures are handl...
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Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!
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@... bounces are something that get suppressed early on in the incoming email pipeline before getting routed to side conversations. I've spoken to folks about this and hopefully we'll find a way to...
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@... that only refers to if you explicitly set up a new trigger to send an email notification to the assigned agent to let them know that a side conversation has been updated and they then reply to...
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Hi @... you're correct that there is no current way to edit messages within side conversations, though we have how it could work. One question I'd have for you here is who you'd want to be able to ...
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Hi @... and @..., thanks for the feedback! Quick question on how you'd expect this to work... would you anticipate the printing a ticket would include the side conversations in the place where they...
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@... I'm not quite sure what you mean here, would you mind elaborating a bit on what you're looking for, maybe with some example workflows? @... we're going to be testing out the functionality inte...
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Hey everyone, thanks for the feedback on this. We're currently working on a way to address this. The idea is to piggyback on the follow-up ticket idea so that when a side conversation in a closed t...
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Hey Dan, good point! One idea we had was to use reactjis on the first message in the thread with something like a ✅ icon to indicate that the thread was considered "done". We could potentially also...
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@Soporte Bimyou – we don't have short term plans to add side conversations to the mobile apps, but it is something we're gathering feedback on pertaining to the workflows that are necessary on the ...