Toby Sterrett
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Toby Sterrettさんの最近のアクティビティ-
Toby Sterrettさんがコメントを作成しました:
Ok, thanks for the added detail, Roy Landman! That's an interesting scenario, as it means we'd essentially have to: Provide a way to initiate converting a ticket into a side conversation Let agent...
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Toby Sterrettさんがコメントを作成しました:
Hi Ryan Boyer and Aaran Chilinski - Customer Success Developer – we're currently in the home stretch. We're looking to start rolling out the access to opt into the context panel move to everyone st...
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Toby Sterrettさんがコメントを作成しました:
Hi Dan, I wanted to check to see if this is still happening for you. If so please let me know and I'll open a ticket so we can investigate further.
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Toby Sterrettさんがコメントを作成しました:
Hi Dan, thanks for the feedback! We would love to enable direct messaging, but the API for interacting with Teams makes it difficult to be able to search for all recipients in the Teams instance. W...
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Toby Sterrettさんがコメントを作成しました:
Roy Landman so i understand, are you referring to taking an existing vendor email e.g. in your Outlook, and then turning that email into a side conversation? Or is it an existing ticket that would ...
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Toby Sterrettさんがコメントを作成しました:
Jorn can you provide the ticket number? I can check it out and get the signatures removed for you. It's a bit of a manual process. I'm going to be talking with the team early next week to see about...
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Toby Sterrettさんがコメントを作成しました:
I see, thanks for the details. This is tricky because, technically, example@exxxamplemail.org is a valid email address as far as we know (it's a valid email address that could be valid). We'd only ...
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Toby Sterrettさんがコメントを作成しました:
Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.
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Toby Sterrettさんがコメントを作成しました:
Hi Ashlee. Would having the email address in the forwarded thread work? It's currently not there in order to not leak agent's personal email addresses on accident, but we're looking into a way to r...
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Toby Sterrettさんがコメントを作成しました:
Thanks for the suggestion Lelia Wencke, I've written it down. Drafts should be saved, but it could be much better. As for the email address, do you mean an address that is not already a user in the...