Will Poon

正式なコメント

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Additional Fields on Pre-Chat Form

Hi there, thanks for the feedback and sorry for the delayed response.    Just to let you know that we recently released a feature so that you can ask for custom fields inside the bot flow.  For mor...

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• Will Poon
• 作成日時 2023年08月30日 13:27
• 0 件の投票

正式なコメント

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. iOS 17: Close Button Missing when sending a message

Hi Jojo,  Thanks for the feedback, as iOS 17 is still in Beta, there can be situations where the experience is not working. This may be addressed by Apple in further Beta releases of iOS 17. In say...

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• Will Poon
• 作成日時 2023年08月30日 13:26
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Thanks for your feedback Mike, I've added this to our insights tracker for future consideration. 

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• Will Poon
• 作成日時 2023年08月22日 14:39
• 2件の投票

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Hi Damien, this feature is only available for our web widget, Android, iOS and Unity SDKs.  It is not available on social messaging channels.  Thanks, Will

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• Will Poon
• 作成日時 2023年08月16日 15:46
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)
3. Google Tag Manager Events Zendesk Messaging

Hi Roel, many thanks for your feedback.  Google analytics support for Zendesk Messaging is on our roadmap and it's something we are considering for next year.  I've added your feedback to our inter...

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• Will Poon
• 作成日時 2023年08月15日 09:56
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Hi Anton,  Thank you for your feedback.  Automatic translations are available in Answer Bot today, for more information, please see this article. If this doesn't answer your question, please let me...

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• Will Poon
• 編集済み 2023年08月22日 10:32
• 0 件の投票

1. コミュニティ
2. Feedback - Mobile Apps
3. Shortcuts Needed in Mobile App

Hi Kristen, thanks for reaching out.  Can you confirm if you are referring to our Support mobile app or the Chat mobile app? For the Support mobile app, you can access macros by tapping on the thun...

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• Will Poon
• 作成日時 2023年08月10日 08:40
• 0 件の投票

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Hi Laura,  Yes, the times are tied to the devices time zone. Thanks, Will

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• Will Poon
• 作成日時 2023年05月25日 07:27
• 0 件の投票

1. コミュニティ
2. Feedback - Mobile Apps
3. Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat

Hi David,  Many thanks for taking the time to write to us.  In the mobile app, for Chat tickets, these are supported in the old ticket details UI for Android - Can you go to settings and make sure ...

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• Will Poon
• 作成日時 2023年05月16日 13:48
• 0 件の投票