Will Poon

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Hi Kyara, sorry for the late response. We don't have a way to turn off these notifications for auto solve tickets. The only possible workaround which may or may not work would be to assign all new ...

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• Will Poon
• 作成日時 2023年02月02日 14:58
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

Hi folks, thanks for all your feedback on side conversations. We have this on our roadmap for 2023 but don't have any firm dates on when this will be made available. Once we have some indicative ti...

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• Will Poon
• 編集済み 2022年12月01日 08:27
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

Hi folks, Thanks for your feedback, unfortunately, we won't be able to add this capability for 2022 as we have been focusing on releasing our new mobile app experience. We'll be looking to improve ...

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• Will Poon
• 作成日時 2022年12月01日 08:27
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. EAP docs: Messaging on the Support mobile app

Hi Nicola,  I wanted to follow up and let you know that this rollout is continuing to be rolled out gradually, if you still don't see the setting, please send me an email at will@zendesk.com along ...

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• Will Poon
• 作成日時 2022年11月17日 09:08
• 0 件の投票

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Thanks for your feedback Oliver,  We've added this internally to our insights tracker.  Thanks, Will

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• Will Poon
• 作成日時 2022年11月08日 10:53
• 1件の投票

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: October 2022

Hi Zachary,  Thanks for your message, for our first release of the iOS app, we will not support copy and paste of the content but it's on our roadmap to implement this feature.  Keep a watch for fu...

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• Will Poon
• 作成日時 2022年10月04日 13:05
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I sign up for the New Support App agent experience EAP?

Hi Chris,  The iOS version is scheduled to be released at the end of September. Please keep an eye for an update in the Apple Appstore for a new update.  Thanks, Will

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• Will Poon
• 作成日時 2022年09月06日 07:30
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I sign up for the New Support App agent experience EAP?

Hi Leonardo, can you confirm what version of the app you are using? The version number is located in the Settings menu at the bottom, it should be 2.x.x.   The app version with the new experience i...

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• Will Poon
• 作成日時 2022年09月06日 07:16
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I sign up for the New Support App agent experience EAP?

Hi Chris,  This mobile app has gone out to GA now on Android. We are doing a staged roll out so all users should have it by next Friday the 9th September. You can learn more here. Thanks Will 

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• Will Poon
• 作成日時 2022年09月02日 07:57
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Change the notification sound in Support app

Hi Christian,  We have no updates at the moment on the sound notifications. It is still on our backlog for consideration.  Thanks, Will 

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• Will Poon
• 作成日時 2022年07月19日 08:27
• 0 件の投票