Will Poon
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New Mobile Agent Experience GA'ed on Android
Hi folks, Just a post to let you know that the new agent experience on Android has now been GA'ed. For more information, please see here. Our team want to thank all participants and users who par...
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How do I sign up for the New Support App agent experience EAP?
This EAP is still in development, but is taking sign ups already. We expect the functionality to be turned on for EAP Android users in Q1 2022 and in Q3 2022 for iOS users. We will send out an emai...
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What is the Support Mobile App Agent Experience and Messaging EAP and how do I use it?
For a long time, we've been hearing that our customers want a better interface for viewing and updating their tickets on mobile. Customers also want to be able to be able to view and respond to Age...
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How do I provide feedback for the New Mobile App agent experience EAP?
Feedback during the EAP stage is very important for us. We want to hear what you have to say about our new ticket details interface because ultimately we've created this feature for you. Below, you...