Zsa Trias
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合計アクティビティ44
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アクティビティの概要
Zsa Triasさんの最近のアクティビティ-
Zsa Triasさんがコメントを作成しました:
Hello there, Are you also using the "Column" visualization type, just like the one shown in the instructions above? Did you place the attribute on both Rows & Columns? If you're still having issues...
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Zsa Triasさんがコメントを作成しました:
Hello Vishwanath,You can probably use a case statement with liquid. I have found this helpful article that you may use as a guide: Using Liquid markup to support multiple languages in automations, ...
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Zsa Triasさんがコメントを作成しました:
Hello HenaMathew,Yes, you can add domains to your allowlist and blocklist on the Admin Center. Just navigate to Configuration > End users where you will find these settings. Reference: Using the al...
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Zsa Triasさんがコメントを作成しました:
Hello Nina,We cannot set the default privacy of ticket comments by brand, unfortunately. As you have mentioned that your agents have to write down details of the issue for this specific brand and t...
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Zsa Triasさんがコメントを作成しました:
Hello Tina,Here's a helpful article that answers your question: Improving satisfaction ratings The link is valid until the ticket closes.
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Zsa Triasさんがコメントを作成しました:
More details on our developer page here.
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Zsa Triasさんがコメントを作成しました:
Hello Aya, You may create a dynamic content item for the text that you'd like to reflect on your Help Center in different languages. Once you have created the items, you can then edit your theme to...
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Zsa Triasさんがコメントを作成しました:
Hello Judy, First, you can create an metric that would return the number of tickets that were set to Closed status. This can be achieved in the Updates dataset. Here's how the formula should look l...
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Zsa Triasさんがコメントを作成しました:
Hello there, It is actually an inborn rule that if an end-user replies to a ticket, requester or not, that the ticket should re-open. There is no need to create a "reopen trigger" for this.Referenc...
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Zsa Triasさんがコメントを作成しました:
Hello Jason, You can use Mail API to tag tickets that are agent forwarded to your support address. Then, you can use this tag in order to build a business rule to send a notification when this tag ...