Zsa Trias
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Zsa Triasによる最近のアクティビティ-
Hi Jessica, Thanks for clarifying! Using the condition "Comment text", we process the plain body of the comment. However, when a hyperlink is used, the actual link is buried within the HTML, so tha...
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Hello Jordan, We don't have the automation condition for "Ticket: last modified date". I suspect this is a custom date field in your account. You can verify that if you go to Admin Center > Object...
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Hello Aishwarya, Do you manually select the names of the agents on the Assignee/Updater name? I would suggest slicing it by the name of Assignee/Updater, but filtering the report by Assignee/Update...
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Hello Anton, System contact form fields such as name and email address can't be changed, unfortunately. But for the "Description" field, it's title and description can be updated in Admin Center > ...
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Hello Steve, Article views is an available metric in the Guide: Knowledge Base dataset. Light agents would reflect as "Staff member" in this report.
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Hello John, Should there be issues with your SSO, you can still access your Zendesk thru the methods provided on this article: Accessing your Zendesk account when your SSO service is down
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Hello Alex, This article may help: When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?If the date field is populated with the dat...
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Hello SEIF, When you bulk upload users, you can include the restriction which sets the team member's or end user's privileges, the tickets they have access to. More details about Bulk importing use...
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Hi Adam, Yes, you can use the action statement Share ticket with to automatically share tickets via triggers. Reference: Using business rules to share tickets
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Hello Jennifer, This may require customization of your CSS template. From your style.css template, find the selector for .form-field .optional, comment out the current declaration and update it li...