jihoon Lee
ASK.ahnlab.com
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jihoon Leeさんの最近のアクティビティ-
jihoon Leeさんがコメントを作成しました:
안녕하세요. 메시징의 경우에 따로 인증 설정을 하면 헬프 센터에 로그인하면 채팅 진입 시 사용자 식별이 자동으로 됩니다. https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-in-messaging-for-the-Web-Widget-and-mobile-S...
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jihoon Leeさんがコメントを作成しました:
I'm crying in front of the 6000+ articles that need to be moved within this year for the help center revamp. Hurry up and let me use article MultiReplacement.
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jihoon Leeさんがコメントを作成しました:
That's a nice feature. thank you. Is there any way for agents to use draft mode only for the channels they want? For example, I want to use draft mode for chat tickets and not draft mode for email ...
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jihoon Leeさんがコメントを作成しました:
Hi everyone?Has anyone applied semantic search? If so, can you tell me your domain? I'd like to see how this works.
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jihoon Leeさんがコメントを作成しました:
sound great.
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jihoon Leeさんがコメントを作成しました:
안녕하세요. 우선 이메일의 코멘트를 바라보는 것에는 두가지 시각이 있는 것으로 보입니다. 기존의 문의 내용의 흐름을 모두 보고 싶다. Vs. 최신 코멘트 내용만 보고 싶다. 말씀하시는 부분은 후자입니다. 전자는 지금 메일만 봐도 문의 내용의 전체 흐름을 알 수 있다는 장점이 있고, 반대로 내용이 지저분해진다는 단점이 있습니다. 반대로 후자는 정확이 전...
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jihoon Leeさんがコメントを作成しました:
It's what I was expecting! Are there any plans to apply it to the Korean help center? If so, when?
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jihoon Leeさんがコメントを作成しました:
I just need to put the color list for dark mode into the css of the Copenhagen theme using "prefers-color-scheme: dark". Will this take a long time?
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jihoon Leeさんがコメントを作成しました:
I have been testing the Agent availability API as soon as it was released. My main concern is the fairness of the ticket assignment system in omnichannel routing. Clear predictions were needed on ...
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jihoon Leeさんがコメントを作成しました:
I have been waiting for this feature for a long time. Thank you for the update. However, it should be possible to use multiple layouts simultaneously and apply each layout to the suitable agent or ...