Thomas Wang
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Thomas Wangさんの最近のアクティビティ-
Thomas Wangさんがコメントを作成しました:
Hi, Jonathan How to make the Internal Note as the default setup for all the comments ?
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Thomas Wangさんがコメントを作成しました:
But when customer cc'ed in the ticket see that comment in the Public Reply it is too late. I'm looking for a way to remind agents checking what they put into Public Reply before submitting the tick...
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Thomas Wangさんが投稿を作成しました:
Internal notes in Zendesk Ticket
Hi, Zendesk team Recently there are some cases that the agent wrongly pasted internal communication into Public Reply instead of Internal notes. Is that possible to add confirmation pop-up windows...
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Thomas Wangさんがコメントを作成しました:
+1. Yes we also would like to have this function because sometimes the teams only need to work half due to public holiday