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Monica
参加日2021年4月15日
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前回のアクティビティ2025年2月22日
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さんの最近のアクティビティ Monica
Monicaさんが投稿を作成しました:
The extension requires the permission scope of which would allow the extension to grab any data from any website the user is browsing.
Is there a way to narrow the scope or documentation that can be shared with security folks of what data exactly is recorded?
投稿日時:2025年2月18日 · Monica
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Monicaさんが投稿を作成しました:
Overview
As a Zendesk administrator or process manager, I would like to see timestamp changes from day of week (if in the past 7 days) to the date and time and follows as you scroll for longer updates.
Problem Addresses
Some ticket creations or updates result in long streams and scrolling back and forth to remind of the time. The relative time while not difficult to overcome takes unnecessary time to convert. Copying and pasting into another document results in the relative time rather than the information available when you hover over it which is more accurate. For example, if a date was 5 days ago but it spans a month change, you now have to remember how many days were in that month to accurately know the date.
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Frequency
Around once a week when reviewing times for issues or confirming order of actions taken by a person.
Workaround
None. Living with it.
Solution
The timestamp for the event follows as you scroll until you reach the next event. The timestamp being the date and time rather than relative time could be visible on event log, determined by an account settings, or by a profile setting. I understand some people may like the relative time, so being able to control it is optimal, but the fixed time seems most useful when auditing ticket events.
投稿日時:2025年2月11日 · Monica
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Monicaさんがコメントを作成しました:
Ideally, the articles only show internally and in promoted articles once since it's a single article that's shown in two places.
https://roblox.zendesk.com/knowledge/editor/01JK7AMP1ZVT9T8YVE39H0CTM3/en-us?brand_id=325214
https://roblox.zendesk.com/knowledge/editor/01JK79WA7NAXVHVGQYFHJ5KAYD/en-us?brand_id=325214
How do I turn on Voice Chat? is promoted and is showing twice.
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コメントを表示 · 投稿日時:2025年2月08日 · Monica
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Monicaさんが投稿を作成しました:
When an article is placed in multiple sections and promoted, the article shows up in the promoted articles section multiple times. In our situation, it was added to a second section and now shows in promoted articles twice.
投稿日時:2025年2月04日 · Monica
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Monicaさんがコメントを作成しました:
Monicaさんがコメントを作成しました:
This is a current issue we're facing with figuring out how we could combine workstreams within the limitations but the different expectations for different teams paired with the number of workstreams limits is causing issues.
コメントを表示 · 投稿日時:2025年1月14日 · Monica
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Monicaさんがコメントを作成しました:
Is there a way to configure what displays in the {{satisfaction.survey_section}}?
We cannot have users log into our Zendesk instance so {{satisfaction.survey_section}} is not usable due to the ticket link, but the update of the question within the email is fantastic and one of our CSAT requirements.
We're not able to use the ticket brand placeholder in the survey segments which would be beneficial.
コメントを表示 · 編集日時:2024年11月26日 · Monica
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