Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティ-
Hi Carlos ! This is certainly possible. A similar setup is located in this comment but below is a setup specific to your situation. Create a webhook that points to the user endpoint Go to Zendesk ...
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Hi Zen Master Of Terra! When writing your articles, are you copying the text from another platform (like Google Docs) and then pasting it into the WYSIWYG editor? That may be the root of the issue....
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Hi Shobbir Ahmed! Apologies for the delay. Please ensure you are using double-equals signs in each if statement. They should read like so: if (selected == "leaver_form") { Let me know if that takes...
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Hi Shobbir! Instead of using “else if” just try “if” - that’s how we use it in our environment!
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Hi Shobbir Ahmed! There's an extra spot for CUSTOMFIELDID that you'll need to also replace, near the top, in this line: $(document).on('change', '#request_custom_fields_CUSTOMFIELDID', function() {...
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Hi Shobbir Ahmed! It looks like the "Standard Request" is not actually a new ticket form, but rather a dropdown ticket field that's included on your standard ticket form. You'll want to use the cod...
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Hi Kalle Windefalk! You should be able to see the proposed version and the current version of an article by looking at the revision history. This is outlined in Viewing article revisions and restor...
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Hi Dave! Try using the following for your src code: src="{{asset 'logo_200x50.png'}}" For more information, please see Using your own theme assets for help center. Let us know how it goes!
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Right now, ticket forms have a 1:1 conditional relationship between a value in a field and a set of conditions. This is very prohibitive. Just adding a use case to this thread. I've upvoted, and wo...
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I. Smit Hello! Friendly links are possible with a bit of scripting. This requires jQuery to be installed. To do so, add the following function to your script.js file: // Get all instances of {Text|...