Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティ-
Hi Mahesh Antstack! Custom field titles are stored as part of the JSON returned when calling the API. More information can be found at Ticket Fields | Zendesk Developer Docs. Specifically, you woul...
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+1 on this. We have heard about dashboards that I myself cannot find, only to realize it was one created by a former admin in our tenant. Had to resurrect their account to be able to share them to ...
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Hi Cherry Zablocki! It looks like the root cause of your issue has already been identified. To help simplify the conditions of your view, you could reduce it down to this: Under ALL Category is Su...
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Hi Tim Bradgate! Not natively, but you can use the API in conjunction with a Webhook and Trigger to make these updates. See below: 1. Create a Webhook target with the following information: Go to ...
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Hi Matthew Hesse! I definitely agree with you that they could be helpful, and only seek to provide resources to help bridge the gap in the meantime :) I've given your feedback an upvote! And to add...
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Hi CJ Johnson! I believe some of what you are looking for is contained in the following document: Trigger conditions and actions reference. There is a bit in there regarding custom fields under Ta...
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Hi Graham Ferguson! You can append text to the field with a little bit of scripting in your theme. This will append text to the field, a la Field Description, but you can format it as HTML and incl...
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Hi Matthew Hesse! The Events section on each ticket should provide that information already. It will show one of two things: Actions performed on a ticket when it is updated, and all relevant trig...
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Hi Richard! Great idea, and thanks for the feedback! I would recommend posting this over in the Views limitation thread, which is quite active and has been soliciting feedback on ways to improve th...
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We have a similar situation to Anne Poortema, where our company has one centralized Jira tenant but has multiple Zendesk tenants, depending on use. For example, we have one customer-facing tenant a...