Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティ-
Allow upload of new CSV to existing dropdown field
Feature Request Summary: Allow existing values to be deleted and a new CSV to be uploaded on an existing dropdown field. Description/Use Cases: We have many fields that include locations, job p...
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Integrate directory services into custom ticket field
Feature Request Summary: Zendesk should create a custom field type that is a "User Lookup", that could work from either existing Zendesk users, or to those associated with a directory service (Ac...
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Ticket Form: Publish/unpublished date
Request: Allow admins to schedule the de/activation of a ticket form at a specified date and time. Right now, a ticket form can only exist in three states: Active states: Agent-only, End-User Visib...
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Date field: Allow custom ranges
It would be nice if the date field could be customized to begin/end on a certain date, so an end user could only select between a specified range.
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Feature request: Make custom user fields available in Guide user object
The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, email), user tags, and user orgs. It would be fantastic to have custom user fiel...
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Feature request: Article body templates
A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new article has a chunk of code at the top to apply a style to a question, and cert...
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Feature request: Staging/Draft live ticket forms
It would be helpful to allow versioning for a ticket form and conditions, so you could launch changes at a specific time without impacting the current ticket form availability. Example: We need to ...
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Product Improvement: Floating field list on Ticket Form editor
If a ticket form has many fields, it is difficult to use the right-side field picker to arrange things on the form. Some recommendations include: Make the field selector on the right-side of the t...
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Separate field name from agent field name
When working with a large amount of similar fields, it would be helpful if either: The Field Title was separate from the Agent field title --- In this case, there could be 3 field titles: End user...