Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
-
合計アクティビティ310
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー3ユーザー
-
投票91
-
サブスクリプション105
コメント
Samによる最近のアクティビティへの投票-
Are there plans to introduce native access controls to ticket forms? Using jQuery is fine on the surface (we use it currently!) but it's really just security through obscurity. Anyone can access th...
-
Also, even allowing us to nest agent groups using the :: syntax would be very helpful to organize the group list!
-
Hi CJ Johnson! I believe some of what you are looking for is contained in the following document: Trigger conditions and actions reference. There is a bit in there regarding custom fields under Ta...
-
Leah and Nicole - Our team would benefit enormously from this functionality. We have some extremely complex ticket forms - it makes it hard to read information in Ticket Properties. Additionally, ...
-
This would be super helpful! Lack of notifications and triggers on the Agent side of Guide can greatly increase the amount of lead time for changes to be published, especially if it's not something...
-
+1. Also, when using the Link to Help Center Article feature, it would be nice if the link text was dynamic and could update if the linked article has changed titles.
-
This would be incredibly helpful. It already exists on the agent side, just not the end-user side. Dropdowns can be massive and nesting helps only to a certain extent. An additional request for thi...
-
Note from the Zendesk Community Team: Sam's instructions here are out of date, as they predate the move of this functionality to Admin Center. However, user Pam Carter has provided updated instruct...
-
Salvador Vazquez Is there any update to the work your team is considering for Views?
-
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...