Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティ-
HI Dave! Sorry, this posted prematurely. I updated the post with details. Right now, it's just a manual process. Would be nice to automate it, a la article publishing.
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Hey Andrew! This might be helpful: https://support.zendesk.com/hc/en-us/articles/1260803748710-Creating-pre-filled-ticket-forms
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+1. Another helpful thing would be to have a third title field: One for admins (when building forms), one which is the "agent" title, and one which is the "end user" title.
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+1. Also, when using the Link to Help Center Article feature, it would be nice if the link text was dynamic and could update if the linked article has changed titles.
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This limitation makes it difficult to begin building reports for those who need them, since it wouldn't be possible to predict when this data could originate (and thus be available in Explore). The...
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Thanks! This is amazing! One question - checkboxes on a form show No instead of — Has anyone figured out how to hide those as well? I'm hesitant to add a {{#is value "No"}} as we have some dropdown...
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Are there plans to introduce native access controls to ticket forms? Using jQuery is fine on the surface (we use it currently!) but it's really just security through obscurity. Anyone can access th...
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Kay - We use the following code to make this happen: document.addEventListener("DOMContentLoaded", function() {// Remove the forms from the drop-down selector document.querySelector('.nesty-panel'...
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Leah and Nicole - Our team would benefit enormously from this functionality. We have some extremely complex ticket forms - it makes it hard to read information in Ticket Properties. Additionally, ...
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I was able to achieve this by adding the following line into script.js: $('div.suggestion-list').hide(); The 'searchbox' element is contained within the 'suggestion-list' element, so suppressing th...