Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティ-
This would be beneficial to our team as well. It would be nice to maintain a repo of templates within Zendesk instead of having to keep a list in Google, etc. or copying another article. We have va...
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This would be incredibly helpful. It already exists on the agent side, just not the end-user side. Dropdowns can be massive and nesting helps only to a certain extent. An additional request for thi...
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This would be super helpful, as we have a theme that relies on an extensive set of tag classes that look great, but require a lot of manual source code editing. It's also not intuitive for those ne...
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It was mentioned here that the Zendesk Support mobile app would support account switching in early 2019. Is there an update to this? I support 3 separate Zendesk instances and this would be SO help...
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This would be helpful for us to break up analytics by team responsible for the content. We can pull section information, but not categories. It is possible to obtain this data by creating custom at...
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This would be super helpful to our team. While 3rd-party implementations exist, a native workflow in Zendesk that could be modeled similar to flagging would be very useful. Something like User rate...
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Are there any plans to allow nesting of Agent Groups? I could foresee this being beneficial to many teams.
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It would be helpful to have user segments also consider custom user fields as evaluation criterion. Right now, our team would need to have an external process update tags via API, which is not slic...
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We have received this request from many of our users as well, since many of our dropdown fields have hundreds of values.
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Our team would benefit from this as well. Since we can't effectively control the agent experience, we instead have to burden our agents with documentation as we onboard new internal teams where the...