Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Samによる最近のアクティビティへの投票-
@... We were wondering if there is an update on this issue, seeing as it has been six months. Understandably the changes will take some time, but is there any rough estimate? Like many others, our ...
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Hi Andrew S! I think a good workaround would be to have each macro apply a unique tag, and then having a report in Explore that tracks tickets by date which have those tags applied. It's crude, but...
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This would be super helpful to our team. While 3rd-party implementations exist, a native workflow in Zendesk that could be modeled similar to flagging would be very useful. Something like User rate...
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Hey Andrew! This might be helpful: https://support.zendesk.com/hc/en-us/articles/1260803748710-Creating-pre-filled-ticket-forms
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+1. Another helpful thing would be to have a third title field: One for admins (when building forms), one which is the "agent" title, and one which is the "end user" title.
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Are there any plans to allow nesting of Agent Groups? I could foresee this being beneficial to many teams.
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It was mentioned here that the Zendesk Support mobile app would support account switching in early 2019. Is there an update to this? I support 3 separate Zendesk instances and this would be SO help...
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It would be helpful to have user segments also consider custom user fields as evaluation criterion. Right now, our team would need to have an external process update tags via API, which is not slic...
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Hi Kalle Windefalk! You should be able to see the proposed version and the current version of an article by looking at the revision history. This is outlined in Viewing article revisions and restor...
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Hi Morgan Martin! To change this, you will want to do the following: Go to Guide Admin -> Customize Design -> Customize (for whichever theme you're working with) On the customization page, select ...