Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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合計アクティビティ309
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前回のアクティビティ
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投票91
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アクティビティの概要
Samさんの最近のアクティビティ-
Samさんがコメントを作成しました:
Would be helpful for us as well!
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Samさんがコメントを作成しました:
Salvador Vazquez Is there any update to the work your team is considering for Views?
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Samさんがコメントを作成しました:
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Samさんが投稿を作成しました:
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Samさんがコメントを作成しました:
Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Samさんがコメントを作成しました:
Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Samさんが投稿を作成しました:
Feature Request: Add pre-filled form options to link handler in Help Center
Feature Request Summary: Help Center {{ link }} handler, specifically for 'new-request' identifier, should support pre-filled ticket form options. Description/Use Cases: Help Center admins who ...
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Samさんがコメントを作成しました:
Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...
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Samさんがコメントを作成しました:
Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...
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Samさんがコメントを作成しました:
Hi Fred Dabu! From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments. Pl...