Sam

1. コミュニティ
2. Zendesk Suite Q&A
3. Hide Help Center behind our user login.

Hi Nate! Your best bet would be to implement a Single Sign On (SSO) option for both your website and Zendesk. More information on what SSO methods are available for use with Zendesk can be found a...

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• Sam
• 作成日時 2023年09月15日 18:05
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Not receiving OTP codes into our Zendesk instance!

Hi Andrew! You would need access to the inbox to see how it has things set up or to work with someone who does. The built-in Zendesk email functionality is described in Forwarding incoming email fr...

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• Sam
• 作成日時 2023年08月02日 22:11
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Not receiving OTP codes into our Zendesk instance!

Hi Andrew! Quick question - how do you have the forwarding configured to pass emails sent to ops+andrewtest@website.com to go to Zendesk (e.g. do you have an account-wide forwarding rule, a filter ...

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• Sam
• 作成日時 2023年08月02日 19:47
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...

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• Sam
• 作成日時 2023年03月24日 23:04
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Notify Side conversation recipient through Automations

Would be helpful for us as well!

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• Sam
• 作成日時 2023年01月27日 17:47
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Views limitation

Salvador Vazquez Is there any update to the work your team is considering for Views?

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• Sam
• 作成日時 2023年01月24日 19:25
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...

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• Sam
• 作成日時 2022年12月28日 23:00
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...

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• Sam
• 作成日時 2022年12月27日 19:07
• 3件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Fix Out of Office emails going to suspended ones

Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info. 

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• Sam
• 作成日時 2022年12月19日 15:37
• 0 件の投票