Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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合計アクティビティ315
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前回のアクティビティ
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フォロー0ユーザー
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フォロワー3ユーザー
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投票91
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サブスクリプション107
投稿
Samによる最近のアクティビティへの投票-
Feature Request: Grouping Ticket Fields on Forms
Feature Request Summary: Zendesk Support should have a feature to create ticket field groupings, or sections, on a ticket form. This feature could incorporate stylistic elements, such as a contai...
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Use agent user fields as trigger conditions
Feature Request Summary: Zendesk Support should allow agent custom user fields as trigger conditions, the same as it currently does for requesters, specifically as the assignee of a ticket. Desc...
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Feature request: Article body templates
A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new article has a chunk of code at the top to apply a style to a question, and cert...
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Feature Request: Additional attributes for User Segments
Feature Request Summary: Zendesk should create new Guide User Segments attributes, including access to custom user fields available in Support. Description/Use Cases: There are other, more gran...
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Feature Request: Allow deactivation of ticket fields listed in conditions of inactive forms
Feature Request Summary: Zendesk Support should allow an administrator to deactivate a ticket field that is listed within conditions of an inactive form. Description/Use Cases: Right now, Zende...
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Allow upload of new CSV to existing dropdown field
Feature Request Summary: Allow existing values to be deleted and a new CSV to be uploaded on an existing dropdown field. Description/Use Cases: We have many fields that include locations, job p...
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Date field: Allow custom ranges
It would be nice if the date field could be customized to begin/end on a certain date, so an end user could only select between a specified range.
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Feature request: Make custom user fields available in Guide user object
The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, email), user tags, and user orgs. It would be fantastic to have custom user fiel...
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Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Integrate directory services into custom ticket field
Feature Request Summary: Zendesk should create a custom field type that is a "User Lookup", that could work from either existing Zendesk users, or to those associated with a directory service (Ac...