Alex Hooper
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Alex Hooperさんの最近のアクティビティ-
Alex Hooperさんがコメントを作成しました:
Same here. Please fix this.
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Alex Hooperさんがコメントを作成しました:
Hey Jacob, That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slight...
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Alex Hooperさんがコメントを作成しました:
Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is sim...
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Alex Hooperさんが投稿を作成しました:
Liquid Markup Removing Characters in a Dropdown Field
回答済みI have a custom dropdown field that has the following format: Model - Inventory Number Example: Model1 - 141 I want to use liquid markup to keep the model number but remove the hyphen and the inven...
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Alex Hooperさんがコメントを作成しました:
If I disable manual tagging, tags can still be added to a ticket via an API or will be added if I have a ticket field that has a tag assigned to it, such as in the case of drop-downs or checkbox fi...
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Alex Hooperさんがコメントを作成しました:
Great! Thank you for confirming that.
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Alex Hooperさんが投稿を作成しました:
SLA First Reply Time & Next Reply Time
回答済みFor clarification, I've created an SLA Policy and included two targets First Reply Time and Next Reply Time. Both are under Normal priority and have the same time duration (16h business). With the ...
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Alex Hooperさんが投稿を作成しました:
API Update & Conditional Ticket Fields
回答済みWe're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API ...
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Alex Hooperさんがコメントを作成しました:
Yep! It does. Thanks.
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Alex Hooperさんが投稿を作成しました:
Can Non-Agents/Non-Light Agents be CC'd in a ticket?
回答済みWe have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents. If the agent simply cc's their email addresses (user profile created) will t...