Amie Brennan
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Amie Brennanさんの最近のアクティビティ-
Amie Brennanさんがコメントを作成しました:
You're most welcome Andres. Really glad you were able to get it all working the way you would like it to. Happy ticketing from here. :)
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Amie Brennanさんがコメントを作成しました:
Hey Jake, I would check out this doc here on troubleshooting SLAs: https://support.zendesk.com/hc/en-us/articles/4408885881498 It makes the reference I've highlighted in the screenshot below earli...
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Amie Brennanさんがコメントを作成しました:
Hey Joel Watson You can easily achieve this in Zendesk by creating an automation that will automatically reopen the ticket for you after X after of time. What I would do to make this workflow easi...
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Amie Brennanさんがコメントを作成しました:
Hey Matthew Metros What is your actual feature request here? Is it for the result to display 0 (or something else) instead of NULL?
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Amie Brennanさんがコメントを作成しました:
Heya, You're most welcome. Head over to this link for some more info on the integration. You will need to purchase the plugin. https://www.crmperks.com/plugins/gravity-forms-plugins/gravity-forms...
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Amie Brennanさんがコメントを作成しました:
Hey CJ, I'm a little confused with what you're saying here as I'm not seeing the same in my Zendesk account. Do you have a screenshot you could share showing us the filters you're seeing being add...
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Amie Brennanさんがコメントを作成しました:
Hey There, You will not be able to reuse the subdomain if you do it the way you described. I would recommend using "secondbrand-test.zendesk.com" as the brand subdomain in your sandbox. That way y...
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Amie Brennanさんがコメントを作成しました:
Hey Andres Hidalgo, I understand what you are looking for here however yes it is true, the ability to do this out of the Zendesk box doesn't exist like you are looking for here today. Zendesk doesn...
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Amie Brennanさんがコメントを作成しました:
+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality. Use case: There are various reasons why...
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Amie Brennanさんがコメントを作成しました:
Hey Randy Gentil, NPS is different from CSAT and the removal of NPS from Zendesk, will not affect your current CSAT configuration and data for reporting. NPS is where you send an email to a group...