Larry Click
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Larry Clickによる最近のアクティビティへの投票-
Change channels in the composer from SMS to Email
When you receive an SMS ticket it is currently not possible to switch to email in the composer. If the customer already has an email in their customer record, or it is added, and you send a public ...
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Recording laws and Talk
Because we are a nation-wide company we have to abide by the laws of all the states. Talk only has recording selections for inbound calls. Those are easily accommodated with "your call may be reco...
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Search transcriptions
I'd like to be able to search the transcriptions for voicemails. Then I can find key words and set triggers for those.
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Disable "Suspend User" for agents
I would like my agents to be able to edit customer records - critical for us - but not to suspend users. Right now they are tied together and there is no way to separate those for a role. They occ...