Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Dan Cooperによる最近のアクティビティ-
Allow Answer Bot API to solve a ticket
Feature Request Summary: When using the Answer Bot API, we should have the option to submit a resolution against a specific ticket. The resolve enquiry endpoint requires an auth_token. When aut...
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Option to Disable / Exempt Domains feature for Organization Profiles
I would like to disable the use of the domains field on my organizations. We have found that in some cases we have users that end up in an organization that shouldn't be or we have organizations t...
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Don't convert an upvote to a downvote
I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because I've already upvoted the post before. When clicking the upvote arrow, the ex...
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Suspended Tickets View Improvements
I would like to see some improvements to the Suspended Tickets view. One of our instances has multiple teams that aren't truly related to each other, but we have to work with each team individually...
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Auto Processing Rules for Suspended Tickets
I would like to see the ability to run some automated rules against the suspended ticket queue. Use Case #1 I'd like to be able to identify certain types of messages that come into the suspended ...
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Creating, Flagging, and Publishing with Knowledge Capture Oh My!
I wanted to share how our team is doing Knowledge Sharing today. We have a lot going on in our knowledge process, so I'm not going to list out specific steps on how to build this, but I'll be givi...
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Automatically Adding Colored Notes in Articles Based on Article Keyword
In our Zendesk, we use colored notes in articles to help call out important pieces of information. We would manage this by adding classes to blockquotes in order to tell the Help Center to color th...
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Displaying Large Images in Articles at Full Resolution
Sometimes in our Help Center we have images we want to include in an article, but when they scale to fit our theme they aren't as detailed as we'd like. I looked at solutions like the Fancybox sol...
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View Community Posts
We have been using the Community as a place where we can post announcements that don't quite feel right as an article. I'd love to see community posts come up in the Knowledge Capture app. Here a...
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Per Ticket, User, or Organization Notification Opt Out
We have internal customers that send a lot of tickets to us. They also receive a lot of Zendesk notifications by default (ticket received, ticket updated, ticket solved, satisfaction survey). T...