Edwin Schukking

1. コミュニティ
2. Zendesk Suite Q&A
3. How To Change The "From" Address For The Zendesk Support Email?

Hi The Salvation Army, In your profile you can add an alias, so your profile name will not be displayed when you are in contact with end users (see screenshot below):     Also, in Admin > Channels...

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• Edwin Schukking
• 編集済み 2023年08月10日 06:53
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Set filters on Scheduled Dashboards

+1 on this feature!

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• Edwin Schukking
• 作成日時 2023年05月01日 14:41
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Requester email not available in the ticket itself with new interface

Hi Lizzie Tran! Could you perhaps provide a screenshot (with any personal information blurred, ofc)? Because I just checked our Zendesk and the email address of the requester is still available in ...

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• Edwin Schukking
• 作成日時 2023年04月25日 08:52
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing a designated email address to receive required security notifications

Stephen Belleau Anthony Stenhouse From a managing point of view, I would vote against the proposition. IMO It would be more efficient to manage a group of people who should be notified from a distr...

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• Edwin Schukking
• 作成日時 2023年04月05日 15:29
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Exporting Solved Tickets with Comments in Excel Format

ad 3. To our own satisfaction, we have been using the 3rd party app https://www.zendesk.com/marketplace/apps/support/198393/advanced-search/ to export ticket data.

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• Edwin Schukking
• 作成日時 2023年02月24日 07:23
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Different Macro Behavior Based on Conditions ("Dynamic" Macros)

Hi @... , I understand from your text that the agents need to select a macro manually.  I think what you are requesting are conditional macros and this would imo considerably change the way we curr...

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• Edwin Schukking
• 作成日時 2023年01月29日 16:06
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. How do you prevent agents from capturing public comments when the customer does not have an email address?

You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...

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• Edwin Schukking
• 編集済み 2022年10月28日 18:24
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Ticket status meaning

Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...

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• Edwin Schukking
• 作成日時 2022年10月28日 07:22
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. How to create views for specific timeframe

Hi Khanh, May I ask you what the purpose of these views would be?  I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...

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• Edwin Schukking
• 作成日時 2022年10月06日 08:35
• 0 件の投票