Harriet Klymchuk
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Harriet Klymchukによる最近のアクティビティ-
Hi Amy, Thanks for the update, it's good to get the context as to why this isn't being taken forward just yet and I appreciate you taking the time to acknowledge the feedback on here :) Just a note...
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Absolutely agree with this, we should have the ability to tier the permission level of metrics so that they are read-only unless raised with an Admin (ideally) or the metric creator (latter option ...
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+1; I can see this is marked as Planned which is great news, but do we have an idea of timeline for this feature? Tracking agent seats and licence usage is far more fiddly than it should be, and E...
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Hey Mateusz - not sure if you got a solution to this one but if you did it'd be great to know what it was! We're currently using a combination of tags/automations to identify tickets that were miss...
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Hi René, The problem with skills-routing in this scenario (at least for our user case) is handling high profile or high risk customers isn't a skill as such - all agents are capable of handling the...
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Hey @... sorry for any confusion! By preview I meant, previewing the theme in Guide (where you edit the templates) rather than looking at it on live. I've just checked one of our banners that's pe...
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Hey Kyle, I'll try and help from my experience with this piece :) - Yes, the article needs to be published in order for it to appear to whichever users have permission to view the article. However...
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@... Your summary of "I'm not a coder - I just know enough to be dangerous" is very much applicable to me as well (I love that description though and I'll be using that myself more often :D), so I'...
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Hey Joshua, It should work in a sandbox. When you preview the changes as an Admin, does your banner show regardless of the publication state of the alert banner article? For example, this is the pr...
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This is the main post I could find that references the issue about archived articles pinging on the verification rules. Is this still a bug, and if so, any update as to a fix? Also, +1 for us on e...