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Khajik Khajadourian
参加日2021年4月15日
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前回のアクティビティ2022年2月22日
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さんの最近のアクティビティ Khajik Khajadourian
Khajik Khajadourianさんがコメントを作成しました:
When will skills be able to be leveraged in triggers?
コメントを表示 · 投稿日時:2022年2月22日 · Khajik Khajadourian
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Khajik Khajadourianさんがコメントを作成しました:
What is the difference between using dynamic content for multiple languages and liquid markup?
コメントを表示 · 投稿日時:2022年1月24日 · Khajik Khajadourian
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Khajik Khajadourianさんがコメントを作成しました:
I agree with CJ, this article is incorrect. The IP address does not show in the audit trail.
コメントを表示 · 投稿日時:2022年1月24日 · Khajik Khajadourian
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Khajik Khajadourianさんがコメントを作成しました:
I second this. This virtually makes the audit log unusable to us. We also need to search by what was changed (or the user that was changed) not by the actor. Most of the time we are wanting to find out who made the change to a specific user, and we don't know who the actor was.
コメントを表示 · 投稿日時:2021年11月17日 · Khajik Khajadourian
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Khajik Khajadourianさんがコメントを作成しました:
We need to be able to search the audit log by the user that was changed, not just the actor making the change. Is there a plan to implement this in the audit log or am I not seeing how to do this?
コメントを表示 · 投稿日時:2021年11月17日 · Khajik Khajadourian
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Khajik Khajadourianさんが投稿を作成しました:
Feature Request Summary:
The Agent Workspace UI should allow agents to warm transfer and/or multi-agent a chat, without having to take over the entire chat.
Description/Use Cases:
Our internal departments need to consult with one another during chats. This would be things like: Can we reschedule this customer? Does this pass fraud review? Can we overbook this window? The
Business impact of limitation or missing feature:
This is critical for our business because we don't want to bounce the chat requester around from department to department when it may just take a few minutes of consult. Without this feature, our teams have to think of creative ways to get other departments to consult with one another. When previous to Agent Workspace, it was able to be done with ease in Zendesk. This is a basic Chat feature that is needed in Agent Workspace.
投稿日時:2021年9月08日 · Khajik Khajadourian
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Khajik Khajadourianさんがコメントを作成しました:
+1 to this. I have requested this in a ticket last year.
Echoing what you said in your original post, we need to be able to give our team leads the ability to live monitor calls without giving them the ability to edit Talk permissions on an administrative level. This opens us up for risks if we give them that entire access. Additionally, it is very necessary for our leads to be able to live monitor calls especially now with everyone working from home.
Is this planned for? I see this was reported in 2019.
コメントを表示 · 投稿日時:2021年8月17日 · Khajik Khajadourian
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