Ryan Mumby
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合計アクティビティ39
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アクティビティの概要
Ryan Mumbyさんの最近のアクティビティ-
Ryan Mumbyさんがコメントを作成しました:
I'm noticing upon partial copy sandbox creation, it completely unorganizes our entire trigger list. We have them organized very meticulously and in multiple categories. It dumped them all into a si...
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Ryan Mumbyさんがコメントを作成しました:
Also just went through a nightmare of trying to use a whole mess of different standard and custom attributes to come up with my own "first assignment to resolution time" metric that would only show...
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Ryan Mumbyさんがコメントを作成しました:
@... There's been no update for a year and 6 months past the time you advised we would likely have this.Considering this ask is 3+ years old, this feature already existed with insights before its d...
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Ryan Mumbyさんが投稿を作成しました:
Explore Permissions - Ability to create/run/edit OWNED queries only
Our ability to let our team leads/agents use explore is extremely limited since we can't trust that they will not be able to intentionally or unintentionally modify important queries used in dashbo...
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Ryan Mumbyさんがコメントを作成しました:
Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Ryan Mumbyさんがコメントを作成しました:
Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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Ryan Mumbyさんが投稿を作成しました:
Explore User Group Filtering
It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group. I know we can filter based on ticket group, but I'm looking more at a group of us...
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Ryan Mumbyさんがコメントを作成しました:
I don't actually set a time of day, but I know that if we're open 7am - 6 pm actioning request, they are going to be solved in that time frame. If I delay it by 10 hours after that it's going to fa...
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Ryan Mumbyさんがコメントを作成しました:
Steve, it's also important to note that sending that automation right away always might not be wise. If you get a fair amount of reopens, for example, and you might get a customer with an unresolve...
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Ryan Mumbyさんがコメントを作成しました:
Yeah I was thinking the same thing as.. err... "Shipping Manager"?. 1 off customers will never get asked about their experience. Only people who submit lots of tickets.