Seneca Spurling
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合計アクティビティ55
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アクティビティの概要
Seneca Spurlingさんの最近のアクティビティ-
Seneca Spurlingさんがコメントを作成しました:
Josh We have several customers who need this, and for them we've had to set them up with separate Organizations for each group. I don't like this at all, but it's the only way to achieve it. We hav...
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Seneca Spurlingさんがコメントを作成しました:
I'm having trouble with this, too.I've got users at an Organization who are managers overseeing things, and they would like to have the ability to view all tickets from the organization AND add co...
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Seneca Spurlingさんがコメントを作成しました:
Arianne, thank you so much! The Select an Address app seems to solve this for me! Phew! -seneca
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Seneca Spurlingさんがコメントを作成しました:
Hi Shawna! Thank you for this! I will admit that I had found this page via a google search for information that might help me solve the problem, and I wasn't even all that aware that I was on a pos...
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Seneca Spurlingさんがコメントを作成しました:
I have this same problem! I thought we would be able to use Zendesk with an additional inbound/outbound email address. I spent some time getting everything configured so that the tickets for this a...
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Seneca Spurlingさんがコメントを作成しました:
I have set up an additional support address, and it works correctly in the sense that if an end user emails that additional support address, the ticket is set with "Received at" set to this additio...
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Seneca Spurlingさんがコメントを作成しました:
I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support a...
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Seneca Spurlingさんがコメントを作成しました:
By not allowing us to choose the sort order, Zendesk is making it clear that they prioritize/prefer customers whose primary channel to support their customers is chat/real-time, not email.Unfortuna...
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Seneca Spurlingさんが投稿を作成しました:
Change the order of the comments as an agent when viewing a ticket
計画済みSeehttps://support.zendesk.com/hc/en-us/community/posts/360047182454-Sorting-of-comments-INSIDE-a-ticketI could not find an existing post in the "Feedback on Support" topic about this so I'm creati...
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Seneca Spurlingさんがコメントを作成しました:
Nicole, Thanks so much for your response. I really appreciate it. I feel heard :) I do understand and appreciate the complexity of managing a complex software product's releases and product feature...