Zachary Spears

Amie,

That is exactly what I needed. Apparently I just couldn't see yesterday when I was setting this up.

Thanks,

 

Hello,

I have a custom ticket field that I am using to track resolutions to issues. I looked into the provided resolution field and it doesn't quite fit my needs. The custom ticket field text box is a perfect fit, minus the size. I am able to see about 5-10 words, regardless of how many might be in there. Is there any way to resize this field so it has maybe 2 or 3 lines of text instead of a single?

Thanks,

Hello,

I am having issues getting explore dashboards to show up properly. When I am just looking at the dashboard without any filters on the dashboard, it shows me that we have 4,057 tickets solved. When I click into the edit mode, it shows up with 24,919 tickets solved. It is reading with All changes published.

When in Edit mode, this is what I see:

 

When I go to the same dashboard, even with the publish button within the edit mode to make sure I am not missing any updates to those queries, it shows me this:

 

Any ideas? I had a time based filter on this part of the dashboard that I removed to test this functionality.

 

Thanks,

Hello,

I created a post here: https://support.zendesk.com/hc/en-us/community/posts/360037531293-Scheduled-Dashboard-showes-different-values?input_string=Set%20filters%20on%20Scheduled%20Dashboards that talked about having filters applied to a scheduled dashboard. I would like to see if there is going to be a possibility of using the same queries and having them filtered on the scheduled delivery. When I open the dashboard, it shows me the data filtered how I expect it without me having to set a filter. On the emailed PDF version, it does not keep the filter. If this is too similar to setting default filters on dashboards I will go ahead and remove my post.

Thanks,