Zac Garcia
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アクティビティの概要
Zac Garciaさんの最近のアクティビティ-
Zac Garciaさんがコメントを作成しました:
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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Zac Garciaさんが投稿を作成しました:
[Out of Office App] Allow Team Leads to Change Agent Status
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
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Zac Garciaさんが投稿を作成しました:
Support: Restrict Attachments by File Type
回答済みZendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
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Zac Garciaさんが投稿を作成しました:
How to embed videos with a timestamp into Guide articles
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
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Zac Garciaさんがコメントを作成しました:
Regarding the original request to have a list of suspended users: it's not a view or "list" per se, but the Suspended property is now searchable. Take a look here: https://support.zendesk.com/hc/en...
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Zac Garciaさんがコメントを作成しました:
Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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Zac Garciaさんがコメントを作成しました:
@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...
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Zac Garciaさんがコメントを作成しました:
This is also very important to our workflows. The use case is as follows: End user sends email to our Zendesk. First Reply Time SLA goal is set. Zendesk Agent replies to End User. First Reply Time...
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Zac Garciaさんがコメントを作成しました:
Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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Zac Garciaさんがコメントを作成しました:
This is really helpful, Daniel. Thank you!