Pat
Working as the Team Leader Business Systems within the Global IT team of SMC. Implementing and harmonizing our countless Zendesk systems.
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Patによる最近のアクティビティ-
You speak from my heart, the disadvantages you listed made us switch back to the old agent interface.
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This is a key feature for us!
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yes, really annoying and causing a lot of extra work to check again and again, even though the end-user has been suspended previously.
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Dear Zendesk team, When the reason for suspension is "Detected as spam" there are actually two causes, either the email is flagged as spam by Zendesk's email detection filters or it was sent from a...
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yes, that would be a helpful feature. Adding a use case: we are categorizing all our tickets. Now, when a customer is replying to a solved ticket, with a new question, unrelated to the previous inq...
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That would be such a huge timesaver! Would love to have this feature.
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+1 We would like to have the possibility to add a holiday once and then apply it to several of our brand (like a matrix). Currently we need to add the same holiday (e.g. Christmas or Easter Monday...
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We would wish this feature would be available, a key condition in triggers. What are plans on this?
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We have 70+ email addresses within our Enterprise account and depend on being able to see how many tickets we receive per address. There is a workaround with adding a specific tag to each ticket al...
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Love it! Can we pls participate in the limited release program with smcglobal.zendesk.com?