Pat
Working as the Team Leader Business Systems within the Global IT team of SMC. Implementing and harmonizing our countless Zendesk systems.
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Patによる最近のアクティビティ-
Feature Request: add an option to make due date mandatory in Ticket Type "Task"
We were looking for the possibility to make the field "due date" mandatory. As soon as you select the ticket type task, the field due date appears, however there is no option to request the agent t...
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Feature Request: Triggers Conditions & End-User Mgmt when receiving emails from other ticketing systems
We are facing an issue with several customers, which are using ticketing systems. These ticketing systems are used, similarly to Zendesk, to create tickets upon arrival of our email (public reply o...
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Feature Request: Suspended Ticket View - cause of suspension "Detected as spam"
The system recognizes tickets to be Spam and displays them with the cause of suspension "Detected as spam", which is fine. Very much of what the system filters out is actually spam. So, in general,...
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Product feedback: Multi Instance - Ability to distinguish admin centers
We are an enterprise customer and managing 25+ different Zendesk instances. In the Support UI we have the possibility to set our many systems apart, e.g. with the sidebar in different color. In the...
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Feature Request: Email forwarding
We do require is the system to recognize light agents similar to full agents when they forward an email into Zendesk. We will be having a huge amount, thousands of light agents in our future full ...
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Feature Request: additional agent attributes placeholders for brand signatures
In our multi-brand environment we would require additional placeholders with agent parameters to allow a more individualized brand signature. The fields we would wish should be similar to custom us...
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Location of attachment download link after signature
Hi, We are including the ticket attachments in our public replies to your customer instead of the download link. Due to the attachment size limits, sometimes though our emails reach the customer wi...
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Product Feedback: Suspended tickets View
It would be great to have the possibility to add email addresses or domains to the allow and block list directly from the suspended ticket view. There are several types of reasons a ticket is held ...
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Feature Request: reports an key configuration parameters
We found that via Explore we have limited possibilities to establish reports on key configuration parameters of Zendesk like macros, triggers and automations. We would like to have a subset of para...
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New Admin Center - automatic redirect
Dear Zendesk team, wouldn't it be possible to have an automatic re-direct into the new admin center when you click on the admin gear button? These days we need to click the gear button and then the...