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Ryan Nguyen

参加日2021年4月15日

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前回のアクティビティ2024年10月14日

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さんの最近のアクティビティ Ryan Nguyen

Ryan Nguyenさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

It has been years but still no solution.

The workaround for this is to use 3rd party app (like "Lovely views" app on Zendesk Market Place) or Chrome extension (like Zendesk Auto Refresh). The former also reloads the view instantly when a ticket in that view is updated by other agent.

コメントを表示 · 投稿日時:2023年2月21日 · Ryan Nguyen

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Ryan Nguyenさんが投稿を作成しました:

投稿 Feedback - Developer Platform

Currently the ZAF client can open the view by ID:

client.invoke("routeTo", "views", )


However there is no viewId for deleted and suspended views if we want to open Suspended or Deleted view. We tried:

client.invoke("routeTo", "views", "deleted")

client.invoke("routeTo", "views", "suspended")

but neither of them worked.

Is there any chance ZAFv2 to support this in routeTo?

Thanks alot.

 

編集日時:2022年8月02日 · Ryan Nguyen

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Ryan Nguyenさんがコメントを作成しました:

コメントTicket basics

The enabled link in the article to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b no longer works.

Does that mean Zendesk is planning to make it permanently enabled (and no option to switch back)?

コメントを表示 · 投稿日時:2022年6月02日 · Ryan Nguyen

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Ryan Nguyenさんがコメントを作成しました:

コメントDeveloper updates

Just a quick note that when we call client.invoke("resize"), that call will also fire the window resize event. Prob need a way to distinguish between client.invoke("resize") vs user manual resize for advanced use case.

コメントを表示 · 投稿日時:2022年3月22日 · Ryan Nguyen

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Ryan Nguyenさんがコメントを作成しました:

コメントHow to create and update reports

Thanks Cheeny. Yeah I was wondering if there is away to show row having all NULL values. (At the top of this article it mentions as what you said and point to another question. And then on that question it points back to here)

Our goal is to show out ticket status count per agent daily (columns = ticket statuses, rows = agent list). And we want to show full list of agents, even if each agent has 0 for all ticket statuses on that day, to make it consistent for the system to process the CSV report file from Explore.

It's pretty inconvenient that Explore does not have this option available. Is there a way to add it to Explore in the future? It's common scenario, a few people would like to have it.

コメントを表示 · 投稿日時:2021年7月26日 · Ryan Nguyen

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Ryan Nguyenさんがコメントを作成しました:

コメントHow to create and update reports

With table format, is there a way to get empty rows (having all 0s) to display?

I was able to get the cells having 0 to display using COUNT(tickets)+0 method above but it only works when some other cells of same row have a value

Otherwise if all cells of a row having 0, then that row does not display.

(e.g. an agent does not have any ticket in any status on the report)

Thanks in advanced

 

コメントを表示 · 投稿日時:2021年7月22日 · Ryan Nguyen

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