Terry Ehrhard
2+ years as Administrator/Architect/Solutions Engineer on Zendesk supporting 1000+ agent users, 1800 triggers, 500+ views, 100+ groups, 300+ support addresses, numerous endpoints, and many different configurations and solutions spanning a worldwide global instance with multiple languages. Contributor to many new/existing features and apps within the Zendesk product
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Terry Ehrhardさんの最近のアクティビティ-
Terry Ehrhardさんがコメントを作成しました:
I want to refresh my comments made back in 2019, almost 4 years ago. This in my opinion is a big functionality miss since it is a feature inherent to Microsoft products and thus when moving a team...
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Terry Ehrhardさんがコメントを作成しました:
Jeremy Pinar The app associates one to many emails to a group with a default address if one is not selected or if the group changes. The problem/challenge is as you described, if the agent is asso...
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Terry Ehrhardさんがコメントを作成しました:
Ryan P. We use this all the time since we get multiple requests into different group email addresses and wish to standardize them and consolidate them even while using Select an Address App. To do ...
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Terry Ehrhardさんがコメントを作成しました:
Everyone needs to upvote and encourage Zendesk product team to make this a priority. Zendesk Team - At minimum the product should match functionality within Microsoft Office which is what our com...
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Terry Ehrhardさんがコメントを作成しました:
Is there a way to search on multiple groups or multiple forms? Seems with each field you can only search for one item. Also seems to be the case within Search API. Any help would be appreciated
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Terry Ehrhardさんがコメントを作成しました:
Sam - You have to define a default and all the email addresses associated for each group otherwise that group won't see those addresses within Select an Address and will land using your default add...
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Terry Ehrhardさんがコメントを作成しました:
I would like to see this app have more functionality to include/exclude files based on the role. For instance we often get documents from various third parties that need to part of the ticket requ...
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Terry Ehrhardさんがコメントを作成しました:
50k executions in the last week - only one failure due to a timeout. I would say it is working well
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Terry Ehrhardさんがコメントを作成しました:
This is what we are now using which works well. We found a bug in expecting that attachments are only in public comments and now utilize searching all comments for any attachments {"ticket":{% for...
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Terry Ehrhardさんがコメントを作成しました:
I find this very useful since we need to know about attachments the moment the ticket arrives (hint hint wink wink - Zendesk team why isn't this field within core Ticket API results....?). One thi...