Dave Fear

Amie Brennan ; thanks for the test, but yes you're missing the "from my clipboard, from Microsoft Notepad" bit.
The issue lies when it comes from text being plantext. It's OK when in RTF (i.e. what happens when you copy from this page)

I simply want to paste an internal note with the following text:
provisioning_tools/upgrade_scripts/testusers.csv

from my clipboard, from Microsoft Notepad [or github path copy], but, if using ctrl-v or ctrl-shift-v it changes to
provisioningtools/upgradescripts/testusers.csv

This is extremely frustrating. I cannot paste it as a quote, code span, code block or anything else - it will not paste how it is in my clipboard... 

Hi; This is possible, now. Here's how. Exciting Stuff!

For e.g. the new_request_page.hbs (Submit a Request) page, add "wysiwyg=true" inside the curly brackets of the form call:

For e.g. the request_page.hbs (where end users can update their ticket), change {{textarea 'body' to {{wysiwyg 'body': 

Further reading available here : https://developer.zendesk.com/documentation/help_center/help-center-templates/advanced_helpers/#request_form-helper                 search = 'wysiwyg'

Copenhagen theme was used these examples.

The coding looks to have been designed already for the 'Zendesk' side of things and works beautifully for our Agents.

Wondering how easy it would be to replicate this across to the 'Help Center' for our Customers.

Zendesk [filters nicely]:

Help Center // Guide : 

The same concept could be used across multiple areas for Explore.

In this case, have the ability to add to the WHERE clause in every single dashboard call, automatically.
WHERE e.g. assignee = {current user}. Just tag it on the end.

Please also look to expand this to customer-facing dashboards [in the Help Center], and report schedules. But the WHERE clause would be e.g. WHERE organisation = {current user's organisation}.