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Robert Winther

参加日2021年4月16日

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前回のアクティビティ2023年1月26日

CTO, Consensus IT

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さんの最近のアクティビティ Robert Winther

Robert Wintherさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

コメントを表示 · 投稿日時:2023年1月05日 · Robert Winther

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Robert Wintherさんがコメントを作成しました:

コメントAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

コメントを表示 · 投稿日時:2022年11月15日 · Robert Winther

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Robert Wintherさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

コメントを表示 · 投稿日時:2020年10月29日 · Robert Winther

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