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Vaughan
参加日2021年4月16日
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前回のアクティビティ2025年2月25日
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さんの最近のアクティビティ Vaughan
Vaughanさんがコメントを作成しました:
I navigated here from an article discussing Previewing Macros, in which Zendesk engineers comments stated that the experience of being presented with the plaintext only version in the preview was expected, and that the poster of the issue should submit a feedback forum post here. Source: https://support.zendesk.com/hc/en-us/articles/4408887656602/comments/6454787578266
Now I find the feedback forum post for this and it is stating that it is actually an account issue that requires support?
Is this an expected experience, or an issue?
コメントを表示 · 投稿日時:2025年1月29日 · Vaughan
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Vaughanさんがコメントを作成しました:
We would like to see this function as well. Often we have profiles with multiple phone lines associated and replying via SMS requires selecting the correct line for the outbound message, not simply the default line of the profile.
+1 for wanting an ability to determine the phone line which created a ticket via SMS.
コメントを表示 · 投稿日時:2024年11月14日 · Vaughan
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Vaughanさんがコメントを作成しました:
Looking for an ETA on when this is expected to be deliverable. This request is over 5 years old, creates high risk to security, and the only update we have is it is “planned”. Can we expect this in 2024?
コメントを表示 · 投稿日時:2024年6月26日 · Vaughan
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Vaughanさんがコメントを作成しました:
Zendesk recently added a feature to allow control of this setting, on a global scale. This means if there are some who would benefit, then you have to change it for all.
With teams around the world and workstreams in direct-to-consumer as well as wholesale channels we require flexibility in our setup. The feature to default to private comments can benefit some of our users, but not all.
I am advocating for this to be controlled on a user level as the original poster stated. Either by the Agents themselves in their profile, or at an admin level by the Brand or Group assigned to the ticket, or whatever else you may come up with that adds flexibility to the feature.
Referenced article on new feature: https://support.zendesk.com/hc/en-us/articles/6871403592474-Announcing-a-logic-improvement-for-the-Public-by-default-ticket-setting-coming-soon
コメントを表示 · 投稿日時:2024年3月14日 · Vaughan
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Vaughanさんがコメントを作成しました:
A large portion of our engagements with flow builder bots are free text input. How can we use Explore to report on what the free text entry is?
コメントを表示 · 編集日時:2024年2月15日 · Vaughan
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Vaughanさんがコメントを作成しました:
This limitation is hindering the performance of our teams by truncating tables shared by requesters and hiding information behind a subtle ellipses. Please introduce a customizable limitation on displayed characters or enhance the ellipses to be more prominent to notify agents that Zendesk is hiding content in the request.
コメントを表示 · 投稿日時:2023年11月17日 · Vaughan
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