Serraview Australia
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Serraview Australiaによる最近のアクティビティ-
Thanks for the questions Tom, I would vote for 1, then 3, then 2 in that order, mainly because there would be times when we ONLY want to report on light agents (or whatever other role), so ideally ...
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I think just opening the user's profile in a new tab would work better
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Yes please! Any updates on this Zendesk?
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Would really love an update on this!
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Hey @... better late than never! This really is critical to our reporting tools - all of our clients want to see their open and closed tickets and how our support team has been every month, and we ...
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Thanks for responding Eric. Because we are a B2B organisation, we receive support tickets from the same people multiple times per week (sometimes per day!). In these situations, it's not helpful to...
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We also need this feature as almost none of our users need to see every tab on the dashboards we have.
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Hey Eugene (or any other community/product person), it's been 9 months since you mentioned it wasn't on the roadmap for the next 9 months, is there any update to share on this? I've just gone to th...
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Hey guys, we recently just switched to Agent Workspace but found it quite confusing which tickets are open in which tabs, and find that Ticket Subject (even just the first part of it) is much more ...
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Really need this feature added in as our team constantly drafting using Internal comments by default for important emails, then switches to public once they're sure they want to send it!