Serraview Australia
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Serraview Australiaによる最近のアクティビティへの投票-
Thanks for responding Eric. Because we are a B2B organisation, we receive support tickets from the same people multiple times per week (sometimes per day!). In these situations, it's not helpful to...
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Hey guys, we recently just switched to Agent Workspace but found it quite confusing which tickets are open in which tabs, and find that Ticket Subject (even just the first part of it) is much more ...
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Hey Eugene (or any other community/product person), it's been 9 months since you mentioned it wasn't on the roadmap for the next 9 months, is there any update to share on this? I've just gone to th...
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Hey guys, any update since Q2 has come and gone now?
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Yes please! Any updates on this Zendesk?
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Really need this feature added in as our team constantly drafting using Internal comments by default for important emails, then switches to public once they're sure they want to send it!
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We also need this feature as almost none of our users need to see every tab on the dashboards we have.
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Absolutely agree! We don't have 24/7 support so calendar hours is not a true reflection of the time an agent was responsible for a ticket compared to our SLAs (which are in business hours)
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Heya, just realised it should be "VALUE(Field changes time (min))" instead of "[Ticket ID]", however that only gets calendar hours. How do I get it for Business Hours?
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Heya, we need to show (and agents themselves want to see, compared to colleagues) averages for Next Reply Time (not just the time to reply after the client's response to our first reply). Gab are y...