Ben Bauer
Director of Support Syniti
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Ben Bauerさんの最近のアクティビティ-
Ben Bauerさんがコメントを作成しました:
+1 I've just set up over a dozen triggers and some are using webhooks to call the Zendesk API to update custom ticket fields with parent/child side conversation data that we can later use for craft...
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Ben Bauerさんがコメントを作成しました:
Hi Josef, I just ran into this issue today. This is by no means an ideal "solution", but I made a tweak to our help center website that hides the CC field from both Agents and Light Agents. End-use...
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Ben Bauerさんがコメントを作成しました:
Our workaround has been to take a custom dropdown field and write a trigger for each item in the dropdown. Of course, as mentioned above, this can grow to a large volume of custom code. I definitel...