Steve Lacoss
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Steve Lacossさんの最近のアクティビティ-
Steve Lacossさんがコメントを作成しました:
Here are a few questions. What hours are the most inbound tickets being created? Which channel has the lowest first reply time? How many tickets were created within an hour before opening or after...
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Steve Lacossさんが投稿を作成しました:
How do you measure inbound call completions vs inbound calls?
回答済みDo you simply divide the number of completed inbound calls by total inbound calls? Or do you exclude unanswerable calls such as calls that abandon while in the IVR or holding to transfer into the c...
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Steve Lacossさんがコメントを作成しました:
Another thing you could do to show agents that the account is VIP in addition to the subject line would be to set up your views to reflect whether the VIP field in the organization is checked or no...
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Steve Lacossさんがコメントを作成しました:
There is a Zendesk Dashboard for Answer bot. When creating your flows, make sure to make each option selection possesses an unique title even if copied from another flow. This will allow you to tr...
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Steve Lacossさんがコメントを作成しました:
Hi Jeremy, I believe that this is not possible because a ticket is not created until transferred to an agent, which means you are not able to view the bot interaction in advance. What I did was se...
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Steve Lacossさんがコメントを作成しました:
I had to read this twice - thought it said Plant -based at first.
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Steve Lacossさんがコメントを作成しました:
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Steve Lacossさんがコメントを作成しました:
Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Steve Lacossさんがコメントを作成しました:
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacossさんがコメントを作成しました:
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.