anon anon

Dear Zendesk, 

I don't car if it was a minute ago or yesterday, just give me the exact time stamp all the time or give me the option to toggle that feature. My human brain can't calculate "yesterday", and  hovering over "yesterday" to see the real time stamp is ludicrous. 

Hi Zendesk,

At the very least, can you change the UI for merging tickets to reduce errors?  For example, currently when you Merge a ticket compared to when you Link a ticket, requires almost the exact same steps but in the reverse order ie: you Merge the ticket by copying the master ticket number and applying it to the slave ticket VS copying the slave ticket and applying it to the Master ticket. 

Make a step by step process with a preview and confirmation to reduce merging errors. Change the language to make the process flawless. Give us options to skip or automate those steps for those you don't care about merging errors.