Aaron Schweitzer

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Hi @katarzyna Are there plans to add content blocks to article templates? We want to use blocks to manage code snippets and instruction sets, adding these to the templates would be a massive effici...

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• Aaron Schweitzer
• 作成日時 2021年07月08日 11:23
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Ability to check User Tags in Triggers and Automations

I'd like to use triggers to alternate surveys between CSAT and CES based surveys.   We can do this manually now by tagging the user after a ticket is solved. Triggers should be able to handle this ...

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• Aaron Schweitzer
• 作成日時 2019年10月22日 16:43
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

I'd like to have this also.

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• Aaron Schweitzer
• 作成日時 2019年10月15日 10:58
• 5件の投票