Casper Søe-Larsen

Hey Brett,

I would like to be able to have a conversation with the e-mail target (vendor) without letting the ticket requester (customer) knowing it. If the agent needs to sent the target a response to their mail it would require to create a new public comment with the result of the requester (customer) getting the response like a ticket update. 

Is it in anyway possible to edit the trigger so that the e-mail target only recieves when the agent uses internal comment? I have tried this but when I change conditon to Comment -> Is -> Private/present the email target (vendor) only recieve the original public post. 

I know that I am trying to make a workaround a Professional plan and Side Conversation app. 

Thank you, mate! :)