Dominic Shelton

This new version is now published in the Chrome store! The same link above is still valid: https://chrome.google.com/webstore/detail/zendesk-submit-expander/hpocmjkijiifppldckmofghmhjmmmcdk

If you had the extension installed already you will need to re-enable it within Chrome.

Just a quick update on this, I have managed to find time today to take a good look at this and how to recreate the extension in Javascript using the Zendesk Garden UI pattern.

Here's a screenshot of the progress so far:

The buttons are non-functioning and don't pick up the available and current statuses of the ticket yet and they don't reliably replace the standard drop-up for every ticket opened, so it's still a work in progress at this point.

There were some significant changes made to the UI of the submit button, I'll do my best to update the extension ASAP.

This is true @Andreas, I think if I find time I'll try add another button for that purpose.

@Chris all statuses are supported, I think on-hold was disabled on the trial instance I was using for screenshots.

Hi everyone, not quite sure if this is the right place, it feels like a tip/trick but it's also a bit of a plug of something I've made,

Introducing the Zendesk Submit Expander Chrome Extension:

It saves you a click every time you update a ticket (in a new status). It replaces the drop-up menu of the ticket submit button with a row of buttons, allowing you to immediately choose the best status (this does require a good understanding of statuses, this awesome article should help with that).

It works with the Play view and Bulk ticket updates too:

As you see it is designed to fit seamlessly into the zendesk UI, and it is responsive so once the screen cannot support the width it will go back to the drop-up list

The project is open source and pure CSS, available here:

https://github.com/frogamic/zendesk-submit-expander

Thanks for this great article, I have shared it with all our agents.