Justin Graves
-
合計アクティビティ69
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票20
-
サブスクリプション43
アクティビティの概要
Justin Gravesさんの最近のアクティビティ-
Justin Gravesさんがコメントを作成しました:
Yes. The new system worked much better. We went down to 1 helpdesk group and that provided some much-appreciated sanity. I'll also say that my statement about needing a triage person when we go...
-
Justin Gravesさんがコメントを作成しました:
Annastashia- I know this doesn't solve your root problem but I thought I'd chime in with a method for speeding up and standardizing the ticket subject lines. You would create a custom drop-down fi...
-
Justin Gravesさんがコメントを作成しました:
We would also like to see this implemented. Our use case is that we have certain agents who specialize in something, say cell phone ordering, and get CCd by our end users when those end users emai...
-
Justin Gravesさんがコメントを作成しました:
This would be helpful for us as well.
-
Justin Gravesさんがコメントを作成しました:
This would be helpful for us as well. What about this as a solution: Lets say we have a "bad" org that was created on accident with junk data in it and a "good" on with all of the proper data. We...
-
Justin Gravesさんが投稿を作成しました:
What NOT To Do With Groups
I'm going to share what NOT to do -- assuming you are a company like ours. I am in the IT department and we have about 15 techs, 10 of which are "front line" Help deskers as we call ourselves. We...